However, if there is some sort of defect present in the product, many retailers return the product to the manufacturer where it is inspected and corrected, and then specially repackaged for sale as a refurbished item. Most of the time if there is nothing wrong with the product, a retailer will just reduce the price and resell it as an open box special – still having the new product warranty. But, in the electronics world, it is not so obvious as to what the term “refurbished” actually means for the consumer.Īn electronic or computer product can be classified as refurbished if it meets ANY of the following criteria:ġ) A Customer Return – Most major retailers have a 30-day return policy for their products and many consumers, for whatever reason, return products within that time period. “When we think of a refurbished item, we think of something that has been opened up, torn apart, and rebuilt, like a rebuilt auto part, for instance. We copied it and post their statements in italics below, followed by an examination its statements and the many risks and pitfalls of buying refurbs. We found how Systemax defines its refurbished products (including HDTVs) at its Tiger Direct website. Our research indicates there is no difference between a Recertified and a Refurbished HDTV, the former it is just a classier term like pre-owned automobile meaning a used car. A search of “Recertified” turned up only definitions for “Refurbished”. No one we contacted was familiar with the term (we do not mean THX Certified link which has nothing to do with this). We researched the phrase “Re-Certified TV”.
We spoke to a Vizio management person and he confirmed Vizio’s core retailers Wal-Mart, Target and the warehouse clubs don’t sell open box returns and do not have service facilities, therefore Vizio needs on-line outlets to sell the defective, damaged and other store returned HDTVs after repair.Ī Circuit City customer service phone representative confirmed they have hundreds of each model available, not surprising considering Vizio is consistently the number one or number two LCD sales volume leader in the USA. We made several calls to Systemax corporate communications to ascertain why there are so many Vizios available. When we last looked, lists over twenty refurbished Vizio HDTV models and just three Sharps. One of the largest sellers of these sets is a company called Systemax, which consists of a group of on-line dealers that includes,. A number of on-line dealers and retailers offer HDTVs labeled as “refurbished” or “recertified”.
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